“During our 10 years, we have had nothing but great service, support and continuing education from DataFile.  I am always so impressed by the communication we receive from DataFile keeping us updated about the latest changes expected by the government and insurance industry.”  

– Debi M., HIM Manager

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Release of Information

Our fully-remote Release of Information (ROI) allows DataFile to completely handle this time consuming process on behalf of your organization.  Using a customized Service Level Agreement, which we build with you, DataFile processes and fulfills all ROI requests sent to your organization within a 24-hour turnaround time.

By signing a Business Associates Agreement with DataFile, your organization can ensure complete transfer of HIPAA liability for any record that we process. Working with DataFile will allow your practice to substantially decrease the volume of calls from third parties seeking status updates for medical records requests, assist with your pay-for-performance measures and allow you to reallocate valuable resources away from the ROI process.

Chart Reviews and Audits? DataFile can handle that for you, too! These time-consuming projects are included as part of the eROI service from DataFile.

Electronic transmission of information? DataFile is actively tracking and participating in the fast-changing environment of Interoperability as it relates to Health Information Exchange (HIE), Health Information Service Provider (HISP), EHR platforms from numerous vendors and other forms of electronic data warehouses and electronic transfer of health information.  As a Business Associate partner, our client’s responsibility to provide health information electronically becomes our obligation to do so.  The form and format of exchanging information electronically is situation specific and is changing constantly.

If you currently handle ROI requests in-house, let DataFile help you:

  • Free up hundreds of hours your staff spends on phone calls, analysis, printing, mailing and of requests.
  • Eliminate the training and re-training of medical record clerks on your EHR software and the complexities of ROI and HIPAA.
  • Increases patient satisfaction with our 24-hour records fulfillment.
  • Limit breaches and violations: DataFile assumes HIPAA liability and remediation.
  • Chart Reviews and Audits are included as a part of the DataFile eROI service.
  • Enhance engagement in pay-for-performance measures through processing eROI.

If you currently outsource ROI, it may be time to experience the DataFile difference: 

  • Fully remote services.
  • Industry leading 24-hour turnaround time.
  • Multi-solution menu of turnkey services.
  • Pay-for-performance assistance and consultation. (MU, PQRS, MIPS, PCMH)
  • Chart Reviews and Audits are included as a part of the DataFile eROI service.
  • Client retention rate of 91%.
  • Dedicated client experience team and live, easy-to-access live customer support.
  • Workflows designed with interoperability in mind, utilizing HIE, HISP and patient portal for exchanging PHI.